Refund Policy

1. 7/30-Day Money-Back Guarantee

What's Covered

We offer a 7/30-day money-back guarantee for all premium subscriptions:

• ☕ Coffee (month/year): Full refund within 7/30 days
• 🍰 Cake (month/year): Full refund within 7/30 days
• 🎁 Sponsor (month/year): Full refund within 7/30 days
• 🔄 Usage Reset (onetime): Refund within 24 hours if service failed

No Questions Asked

We believe in our service, but we understand it might not be right for everyone. Within 30 days of purchase, you can request a full refund for any reason:

• The service doesn't meet your expectations
• Technical issues prevent proper usage
• You found an alternative solution
• You no longer need the service
• Any other reason - we don't require justification

2. Refund Process

Required Information

To process your refund efficiently, please provide:

• Your Telegram userid
• Email address used for payment
• Approximate date of purchase
• Subscription tier purchased
• Reason for refund (optional but helpful for improvement)

3. Refund Timeline and Method

Processing Time

• Request Acknowledgment: Within 24 hours
• Stripe Processing: 5-10 business days
• Bank/Card Posting: Additional 3-5 business days (varies by bank)

Refund Method

• All refunds are processed through Stripe to your original payment method
• Refunds cannot be issued to a different payment method than originally used
• If your original payment method is no longer valid, please contact support

4. Special Circumstances

Service Outages

Account Suspension

• Refunds are not available if your account was suspended for Terms of Service violations
• Partial refunds may be considered for accounts suspended due to misunderstandings
• Appeals can be submitted through our support channels

Usage Reset Failures

• If a paid usage reset fails to complete, you're eligible for an immediate refund
• We'll also credit your account with the intended reset at no additional charge
• These refunds are processed within 24 hours

5. What Happens After a Refund

Account Status

• Your account returns to the free tier immediately
• Premium features are disabled
• Your repository content remains intact in your GitHub account
• You can continue using free tier features

Data Retention

• Your settings and configuration are preserved for 90 days
• You can resubscribe anytime and resume where you left off
• Repository content belongs to you and is never affected

6. Limitations and Exceptions

Time Limits

• Refund requests must be made within 30 days of purchase
• Usage reset refunds must be requested within 7 days
• Refunds cannot be processed after the subscription renewal date

Subscription Renewals

• Automatic renewals are subject to the same 30-day refund policy
• You can cancel auto-renewal at any time to prevent future charges
• Canceling auto-renewal doesn't affect your current subscription period

Fair Use

• Repeated refund requests may be subject to additional review
• Abuse of the refund policy may result in account restrictions
• We reserve the right to limit refunds in cases of suspected fraud

7. Dispute Resolution

Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us directly. Chargebacks can result in:

• Immediate account suspension
• Additional fees from payment processors
• Complications in resolving the issue

Dispute Process

• Contact our support team first for faster resolution
• Most issues can be resolved within 24-48 hours
• We're committed to finding a fair solution

8. Contact Information

Refund Requests

• Email: [email protected]
• Response Time: Within 24 hours

General Support

• Email: [email protected]

9. Policy Changes

We may update this refund policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated to active subscribers via email or through the service.